Privacy Policy
Last updated: 21 September 2026
The short version. We collect personal information when you book a table, enquire about The Cellar, sign up to the newsletter, buy a gift card, or visit the website. We use it to run the restaurants, reply to you, and (only if you ask us to) send you news about menus, dates and events. We don’t sell your data, and we don’t run advertising trackers. You can ask us at any time what we hold, ask us to correct it, or ask us to delete it: info@robertthompson.co.uk.
The detailed version is below.
1. Who we are
This policy covers the website robertthompson.co.uk and the personal data we collect when you deal with our restaurants: RT Café Grill, Thompson’s and The Cellar, all at Royal Maritime House, Ryde.
We are Wight Table Limited, a company registered in England and Wales (company number 08519683). Registered office: The Quay, 30 Channel Way, Ocean Village, Southampton, SO14 3TG. Trading address: Royal Maritime House, 17 St Thomas Street, Ryde, Isle of Wight, PO33 2DL.
For the purposes of UK data protection law, Wight Table Limited is the data controller for the personal data described here.
2. What we collect, and when
| When you… | We collect |
|---|---|
| Book a table | Name, email, phone, date and time, party size, dietary requirements, occasion, and a card to hold the booking where a deposit applies. Bookings are taken through SevenRooms. |
| Enquire about The Cellar or an event | Name, email, phone, preferred date, guest numbers, occasion, and whatever you tell us about the event. |
| Sign up to the newsletter | Email address, which interests you tick (Thompson’s dates, wine evenings, The Cellar, Christmas), and a record of your consent: the date and time, the page you signed up from, and your confirmation click. |
| Buy a gift card or a YouBeChef product | Name, email, billing and delivery address, order details. Card details go straight to the payment processor; we never see the full number. |
| Visit the restaurant | CCTV on the premises, for security only. |
| Browse the website | Technical data that any website receives: IP address, browser, pages viewed, time on site. Analytics cookies only if you accept them. See section 9. |
3. How we use your information
- To run your booking: confirm it, remind you, note dietary needs and occasions, take and refund deposits.
- To answer you: Cellar and event enquiries, general questions, press requests.
- To send the newsletter, only if you have opted in and confirmed your address: Thompson’s dates, wine evenings, seasonal menus, gifting reminders. Roughly monthly.
- To take payment for deposits, gift cards and YouBeChef orders.
- To improve the site, using anonymous, aggregated analytics.
- To meet legal duties: tax, accounting and food safety records.
- To keep the premises and the team safe, through CCTV.
4. Our legal basis
- Contract: bookings, orders and gift cards.
- Consent: the newsletter and any non-essential cookies. You can withdraw consent at any time.
- Legitimate interests: running and improving the business, preventing fraud, security of the premises. We only rely on this where it is reasonable and does not override your rights.
- Legal obligation: tax, accounting and food-safety law.
5. Who we share it with
We do not sell personal data. We share it only with the services we use to run the business, each of which processes it on our instructions:
- SevenRooms: reservations and guest records.
- Squarespace: hosts the website and processes gift-card and YouBeChef orders; payments are handled by Squarespace’s card-processing partners.
- Brevo: sends the newsletter and holds the mailing list. Brevo stores its data in the European Union.
- Supabase: our own secure database, hosted in London, which holds newsletter consent records and website enquiries.
- Bunny.net: the content network that serves the photographs and short films on the site. It receives your IP address when an image loads, as any web server does.
- Google Fonts: serves the typefaces on the site. Google receives your IP address when a font loads.
- Our accountants and auditors, for financial records.
- Regulators or the police, only where the law requires it.
6. How long we keep it
- Booking records: up to three years after your last visit, so we can recognise you and remember preferences.
- Newsletter: until you unsubscribe. We keep the record of your original consent for a period afterwards so we can show it was given.
- Enquiries: up to two years after the last exchange.
- Transaction records: at least six years, as HMRC requires.
- CCTV: up to 30 days, then overwritten, unless kept for an active investigation.
7. Your rights
Under UK GDPR you can ask to access the data we hold about you, correct it, delete it (in most circumstances), object to processing including direct marketing, restrict processing, withdraw consent at any time, and receive your data in a portable format. You can also complain to the Information Commissioner’s Office.
To use any of these, email info@robertthompson.co.uk. We reply within one month.
8. Newsletter and marketing
We only email you news if you have asked for it. When you sign up on the site we send one email to confirm it is really you; nothing else is sent until you click it. Every newsletter has an unsubscribe link, and you can also email us to be removed. Unsubscribing does not stop the emails you need about a booking, an enquiry or an order.
We do not send marketing texts.
9. Cookies
A cookie is a small file the site stores on your device. This site uses two kinds:
| Kind | What it does | Your choice |
|---|---|---|
| Strictly necessary | Set by Squarespace so the site works: remembering your cookie choice, keeping a shopping basket, protecting forms from abuse. | Always on; the site cannot run without them. |
| Analytics | Squarespace Analytics tells us, in aggregate, which pages are read and how people arrive. It does not identify you to us. | Only if you press Accept on the banner. Decline keeps them off. |
We do not use advertising or social-media tracking cookies. When you follow a link to book (SevenRooms) or to Instagram, you are on their site and their cookie policy applies.
Changing your mind. Your choice is remembered on this device. To change it, clear the cookies for robertthompson.co.uk in your browser and the banner will ask again. Blocking all cookies in your browser will stop the gift-card basket working.
10. Photography in the restaurant
We photograph and film the food, the rooms and the team for the website and social media. We do not use pictures in which a guest is recognisable unless that guest has agreed. If you find yourself in a photograph you did not agree to, tell us and we will take it down.
11. Children
The website and the newsletter are not aimed at children, and we do not knowingly collect personal data from anyone under 16. Children are welcome in the restaurant; their booking details are handled under their parent’s or guardian’s name.
12. Data outside the UK
Brevo and Supabase hold data in the EU and the UK respectively. SevenRooms, Squarespace, Bunny.net and Google may process data in the United States or elsewhere. Where that happens, the transfer is covered by the UK’s adequacy decisions or by standard contractual clauses approved by the ICO, so your data keeps the same protection.
13. Security
Data is held on password-protected systems with access limited to the people who need it. Card payments are handled by PCI-DSS-compliant processors and we never see full card numbers. The newsletter and enquiry forms send your details over an encrypted connection to our own server, and the keys to our email platform are never in the web page. No system is perfectly secure; if a significant breach ever happened we would tell you and the ICO promptly.
14. Changes to this policy
We update this page when something changes and move the date at the top. For a significant change we will tell newsletter subscribers directly.
15. Contact and complaints
Wight Table Limited, trading as Robert Thompson restaurantsRoyal Maritime House, 17 St Thomas Street, Ryde, Isle of Wight, PO33 2DL
info@robertthompson.co.uk · 01983 526118
If you are not satisfied with our answer you can complain to the Information Commissioner’s Office: Wycliffe House, Water Lane, Wilmslow, SK9 5AF · 0303 123 1113 · ico.org.uk.