Terms

Terms

In light of recent events, please see below our terms and conditions FAQ

My voucher is about to expire, can I extend it?

All Thompson’s gift vouchers, including those shortly due to expire, can be extended to 1 December 2020 (excluding key dates) in light of the current situation.

All bookings can be made online via our website. Alternatively, in urgent cases you can email info@robertthompson.co.uk with your details and voucher code to re-book your experience.

I am due to attend a cook school – how do I know if it is going ahead, and can I move it to another time?

Should your cook school take place during our temporary closure period, a member of our team should have been in touch with you to inform you and extend your voucher. Should you have any further questions please email your query to info@robertthompson.co.uk and we will assist you. 

Can I get a refund for my voucher?

Refunds can only be offered within 7 days of purchase, with proof of receipt, please email info@robertthompson.co.uk. If you are outside of the 7 day period, then regretfully no refunds are offered but they can be extended as mentioned in point one.  If your voucher is shortly due to expire and you are unable to book by this time, your current voucher will be extended until 1 December 2020 (excluding key dates).

Can I use the voucher for take outs or deliveries? 

Please note we cannot exchange the gift voucher for orders made using our temporary take out/ delivery service, we apologise for the inconvenience but this is due to the nature of the business situation we are facing.